Sales Policy
Effective Date: January 17, 2025

At DivineDiamondd, we aim to provide our customers with a seamless and enjoyable shopping experience. Our Sales Policy outlines the terms and conditions under which we sell our products. By purchasing from DivineDiamondd, you agree to the following terms. Please read this policy carefully before making a purchase.

1. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, due to the nature of our business and inventory, some items may be out of stock or discontinued. In such cases, we will notify you as soon as possible and offer you the option to:

  • Choose an alternative product.
  • Receive a refund for the item that is out of stock.

DivineDiamondd reserves the right to limit quantities or refuse orders based on product availability.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. Dollars (USD) unless otherwise specified. Prices are subject to change without prior notice due to market conditions, promotions, or other factors.

  • Taxes: Applicable sales tax will be added to the total order amount based on the shipping address. Tax rates may vary depending on your location.

  • Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways available at checkout. All transactions are processed through secure payment systems to ensure the safety of your financial information.

  • Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email detailing the items purchased, total cost, shipping information, and estimated delivery time. Please review the details in the email and contact us if you notice any discrepancies.

3. Order Processing and Shipping

  • Order Processing Time: Orders are processed within 1-2 business days after payment has been confirmed. Please note that processing times may be longer during peak seasons or holidays.

  • Shipping: We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on the weight and destination of your order. You can choose from available shipping methods, including standard, expedited, or express shipping.

  • International Orders: We ship to select international locations. International shipping times and fees vary based on the destination. Customs duties and taxes may apply, and are the responsibility of the customer.

For more information on our shipping policies, please refer to our Shipping Policy.

4. Order Cancellation

Once an order is placed and payment is confirmed, it enters our processing system. We strive to ship your order as quickly as possible, so cancellations must be made within 24 hours of placing your order. If you wish to cancel your order, please contact our customer service team at info@divinediamondd.com or call 435-491-2121 immediately. After 24 hours, the order may be in processing or already shipped, and cancellations may not be possible.

5. Promotions and Discounts

We occasionally offer promotions, discounts, and special offers on our products. These promotions may have specific terms and conditions, including expiration dates, minimum purchase requirements, and eligible products. Discounts and promotions are applied during checkout. Please review the specific terms associated with each promotion.

  • Coupon Codes: If you have a valid coupon or discount code, please enter it at checkout to receive the applicable discount. Coupon codes cannot be applied after an order is placed.

  • Sale Items: Items purchased during a sale or clearance event are final sale and cannot be returned or exchanged, unless defective.

6. Returns and Exchanges

  • Return Eligibility: If you are not satisfied with your purchase, we offer a return policy for eligible items. To be eligible for a return, products must be in new, unused condition and returned within 30 days from the date of delivery. Please see our Refund and Returns Policy for more details on how to initiate a return or exchange.

  • Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or incorrect.

7. Defective or Damaged Items

If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving the product. We will arrange a return for a full refund or exchange, at your preference. We ask that you send us clear photos of the damage or defect to expedite the process.

8. Limitations of Liability

While we make every effort to ensure the accuracy and quality of the products we offer, DivineDiamondd is not responsible for:

  • Any errors in pricing or product descriptions on our website.
  • Loss, damage, or theft of items once they have been delivered to the shipping address.
  • Delays caused by third-party carriers or shipping providers.

In the event of any errors, we reserve the right to correct the issue and notify the affected customers. DivineDiamondd will not be held liable for any incidental or consequential damages resulting from the use of products purchased from our website.

9. Product Warranty

Certain products sold by DivineDiamondd may come with a manufacturer’s warranty. Warranty terms and conditions will vary by manufacturer and product. If applicable, please refer to the warranty information included with your purchase or contact us for more details.

10. Privacy and Security

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data during the sales process.

11. Changes to This Policy

DivineDiamondd reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy regularly to stay informed about our terms and conditions.

12. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please feel free to contact us:

DivineDiamondd
Phone: 435-491-2121
Email: info@divinediamondd.com
Website: https://divinediamondd.com

Thank you for choosing DivineDiamondd! We are committed to providing high-quality products and excellent customer service.