Shipping Policy
Effective Date: January 17, 2025
At DivineDiamondd, we strive to provide a seamless and efficient shopping experience. This Shipping Policy outlines the terms and conditions related to shipping, including shipping methods, fees, and delivery times. By making a purchase from our website, you agree to the following shipping terms.
1. Shipping Locations
We currently offer shipping to United States and select international locations. To check if we ship to your location, please proceed to the checkout page where you can enter your shipping address.
2. Shipping Methods and Fees
Shipping costs are determined by the weight and destination of your order. Available shipping methods and fees will be calculated at checkout, and you will have the option to select the preferred shipping method before completing your purchase.
- Standard Shipping: Estimated delivery time is typically 5-7 business days for domestic orders within the U.S.
- Expedited Shipping: Estimated delivery time is typically 2-3 business days for domestic orders within the U.S.
- Express Shipping: Estimated delivery time is typically 1 business day for domestic orders within the U.S.
- International Shipping: Delivery time for international orders varies depending on the destination. Please note that customs clearance may impact delivery times.
Shipping fees are non-refundable, and charges will vary depending on the shipping method and destination. Please review the shipping costs before completing your purchase.
3. Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. Please note that processing times may be longer during peak seasons (such as holidays) or if there is a high volume of orders.
You will receive an order confirmation email once your payment has been processed, followed by a shipping confirmation email once your order has shipped, which will include a tracking number (if applicable).
4. Shipping to PO Boxes and APO/FPO Addresses
We can ship to PO boxes and APO/FPO addresses within the U.S. However, delivery times for these addresses may be longer than standard shipments.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order through the respective shipping carrier’s website.
If you experience any issues with tracking, please contact our customer service team at info@divinediamondd.com.
6. Shipping Delays
While we make every effort to ensure your order is delivered on time, DivineDiamondd is not responsible for delays caused by circumstances beyond our control, such as:
- Delays caused by third-party shipping carriers (e.g., UPS, FedEx, USPS).
- Weather conditions, natural disasters, or other unforeseen events.
- Customs clearance delays for international orders.
If there is a significant delay in your shipment, we will notify you as soon as possible. You may also track your order using the tracking number provided.
7. International Shipping
For international orders, shipping fees and delivery times will vary based on the destination. The customer is responsible for any customs duties, taxes, and fees associated with international shipments. These fees are determined by the customs regulations of the destination country and are payable upon receipt of the goods.
Please note that DivineDiamondd is not responsible for any delays or additional charges incurred during customs processing.
8. Incorrect or Incomplete Shipping Address
Please double-check your shipping address before submitting your order. We are not responsible for orders that are delayed or misdelivered due to incorrect or incomplete shipping information provided by the customer.
If you realize that you have made an error in your shipping address after placing the order, please contact us immediately at info@divinediamondd.com or call 435-491-2121. We will do our best to make the necessary changes before the order is shipped. However, we cannot guarantee changes once the order is in processing or has shipped.
9. Delivery Issues
If your package is marked as delivered but you have not received it, please:
- Check with your neighbors or other members of your household to see if they received the package on your behalf.
- Contact your local postal carrier to verify delivery.
- If the package is still missing, please contact DivineDiamondd at info@divinediamondd.com, and we will assist you in resolving the issue.
10. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, as per our Refund and Returns Policy. Please include photos of the damage or defect to assist in the process.
11. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. Once your order has been processed and shipped, it cannot be canceled. If you wish to return an item after it has been delivered, please refer to our Refund and Returns Policy for return instructions.
12. Changes to Shipping Policy
DivineDiamondd reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date. By continuing to use our website and make purchases, you agree to be bound by the updated policy.
13. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us:
DivineDiamondd
Phone: 435-491-2121
Email: info@divinediamondd.com
Website: https://divinediamondd.com
Thank you for choosing DivineDiamondd! We are committed to delivering your order with care and efficiency.
